6/14/2010 5:11:00 PM
Vodafone One helps cut public sector costs
Vodafone’s One is helping to cut public sector costs at Southend-on-Sea.
The borough council has signed up to Vodafone One - the operator’s unified communications service, allowing it to integrate its fixed, mobile and PC-based communications.
The move will allow the council’s employees to work more flexibly and bring improvements to the council’s customer service centre operations, speeding up access to key services and support, such as council tax advice over the phone.
The council will also be able to automatically route calls to staff in other buildings if the customer service centre is experiencing high call volumes.
Nick Corrigan, Southend-on-Sea borough council’s head of customer services, said: ‘The new systems will enable us to give our staff the flexibility to work where it suits them, while achieving the cost-savings and efficiency improvements we were hoping for.’