7/2/2010 4:40:00 PM
Apple admits iPhone 4 reception issues
Apple has admitted that the iPhone 4 has problems with reception, but claims the problem is to do with how reception is displayed rather than the antennae or the handset itself.
Since the iPhone 4 was released on 24 June, customers have complained that they have struggled to get reception on the handset, unless they hold it in a specific way.
In an official statement released by Apple, the manufacturer said: ‘Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong.
‘Our formula, in many instances, mistakenly displays two more bars than it should for a given signal strength. For example, we sometimes display four bars when we should be displaying as few as two bars.
‘Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying four or five bars. Their big drop in bars is because their high bars were never real in the first place.’
The manufacturer will issue a free software update within a few weeks that will correct the way reception is displayed on the handset.
Once the software has been issued, the phones will use American operator AT& T’s formula to calculate how many bars to display for reception.