7/8/2010 11:03:00 AM
Daisy clinches two year deal with Harrogate Council
Daisy Group has snatched a two year billing contract from BT after promising Harrogate Council it can slice £20,000 per year off the cost of the council’s phone calls.
Daisy Group won the deal after the council retendered the work in a bid to cut its telephony costs and introduce a more transparent and simpler billing system.
The contract was retendered through the Office of Government Commerce’s (OGC) telecoms framework. Framework members took part in a mini competition, which saw Daisy beat six other competitors to win the contract.
Harrogate Council’s procurement officer, Jim Brook, told Mobile: ‘Daisy stood out from the others in that it was the only company that could give us firm cost reduction figures.’
Brook said the initial contract with Daisy is for 12 months with an option to extend it to 2012, depending on performance.
Under the deal, Daisy Group will provide council managers with full access to billing records via the internet. The system allows managers to check the bills in detail and see where high charges are being run-up. The service also includes an email alert for telephone misuse.
Billing records are available securely online without charge and are updated every 24 hours.
Using this system, the council can carry out detailed cost reporting and analysis on every telephony charge.
The contract is the latest in a chain of deals Daisy has forged with councils across the country. Daisy Group’s local authority clients include Richmond, Barnet, Corby and Mole Valley councils.
Daisy was unavailable for comment.