8/23/2010 10:17:00 AM
O2 and Regenersis team up for 'platinum' customers
O2 has selected Regenersis to provide technical after-sales support to its high spending customers.
The new service called ‘O2 priority club platinum’ will offer ‘platinum’ customers dedicated technical and engineering for repair of their handsets and equipment.
Regenersis will manage the service through a specially created online portal to ensure that repairs and refurbishments are completed on the same day.
Regenersis MD of mobile communications Sergio Tansini said: ‘Reducing the total cost of after-sales, while providing rapid and secure repair solutions and outstanding customer support, are key business imperatives for Regenersis. We are delighted that our solution delivers this for O2 and their Platinum customers.’
O2 head of supply chain business development Paul Kelly said: ‘Our Platinum customers quite rightly have high expectations when something goes wrong with their handset. We need to provide a highly tailored service providing the fastest turnaround and best quality. Regenersis worked with our specialist customer services team to develop a solution for us which helps to deliver this.’