T-Mobile reviews staff working practice

T-Mobile reviews staff working practice
T-Mobile is undertaking a review of staff working practice in its retail estate.

The operator informed its staff of the changes, which include an adjustment to its lone worker policy, last week.

Members of staff will now have to wait for at least one other employee before opening a store. The move comes after reports that a T-Mobile store in London was targeted for its iPhones while staff were opening the shop.

T-Mobile denied that the review of working practice was connected to the incident, but confirmed that it would take place.

A T-Mobile spokesman said: ‘Due to a recent increase in the number of security incidents across the industry, we are undertaking a review of all our working practices to ensure the safety of our store teams.’

One T-Mobile staffer said: ‘It is a good move from T-Mobile, but it could be difficult to manage time as effectively. I know some managers like to get in early, but they will now have to wait for someone else to be there.’

Meanwhile, telecoms union Prospect welcomed T-Mobile’s decision to review its lone worker policy.

The union has been running the ‘Respect in Retail’ campaign, which looks at protecting the mobile retail sector from violence and abuse, for over a year.

As part of the campaign, Prospect has been visiting shops around the country to raise awareness of the issue. The campaign is backed by the Suzy Lamplugh Trust, an organisation that offers practical guidance on how to reduce fear of crime and develop strategies to stay safe.

Prospect is hoping the move from T-Mobile will prompt other operators
to follow suit.
Written by Mobile Today
Mobile Today


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