Regenersis and DHL ink repair centre deal

Regenersis and DHL ink repair centre deal

Regenersis and DHL Supply Chain have sealed a deal to deliver a rapid mobile phone repair and return service from DHL’s centre in West Yorkshire.

The four-year, multi-million pound deal will see a new 'centre of excellence' set up for return and repair services a DHL’s centre in Normanton, West Yorkshire.

The move is aimed at driving down the cost of after sales and increasing the speed of repair turn around times.

Regenersis will provide repair and refurbishment of devices with DHL providing reverse logistics.

The deal aims to offer one-stop pre and after-sales services to a wide range of technology clients – enabling inventory sharing, assembly and kitting, screening and repair, and call centre services, covering both avoidance of returns and retail support.

Gary Stokes, CEO of Regenersis, said: ‘By combining our complementary expertise we are creating a new service model for the industry that will benefit our clients and the service experience of the consumer alike. As we move forward together, we intend to offer this enhanced service to a broader customer base both in the UK and internationally.’

Charles Stewardson, VP and business director at DHL Supply Chain said, 'Keeping our clients’ customers delighted by their devices is ‘Job 1’.  By combining our proven reverse logistics solutions with the tried and tested technical capabilities of Regenersis in a single facility, we can deliver best in class after-sales support to the mobile sector – improving customer satisfaction and retention for the mobile industry.’

Written by Mobile Today
Mobile Today


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