Regenersis and DHL Supply Chain have
sealed a deal to deliver a rapid mobile phone repair and return service from DHL’s
centre in West Yorkshire.
The four-year, multi-million pound deal will see a new 'centre of excellence' set
up for return and repair services a DHL’s centre in Normanton, West Yorkshire.
The move is aimed at
driving down the cost of after sales and increasing the speed of repair turn
Regenersis will provide
repair and refurbishment of devices with DHL providing reverse logistics.
The deal aims to offer one-stop pre and after-sales services to a wide range of
technology clients – enabling inventory sharing, assembly and kitting,
screening and repair, and call centre services, covering both avoidance of
returns and retail support.
Gary Stokes, CEO of Regenersis, said: ‘By combining our complementary expertise
we are creating a new service model for the industry that will benefit our
clients and the service experience of the consumer alike. As we move
forward together, we intend to offer this enhanced service to a broader
customer base both in the UK
Charles Stewardson, VP and
business director at DHL Supply Chain said, 'Keeping our clients’ customers
delighted by their devices is ‘Job 1’. By combining our proven reverse
logistics solutions with the tried and tested technical capabilities of
Regenersis in a single facility, we can deliver best in class after-sales
support to the mobile sector – improving customer satisfaction and retention
for the mobile industry.’