5/30/2013 11:40:25 AM
Jacqueline Kelleher - retail sales director, Three
JK leads from the front in Three’s excellent retail offer and is much beloved by staff for her openness, approachability and willingness to take new ideas on board. In return, they have to meet her famously high targets, but staff have been given the incentive of some excellent rewards, with a team of top salespeople taken to the Malaysian Grand Prix. With trips like that to sweeten the pot, it’s no wonder staff are so loyal.
Kelleher will be hard at work this year on the Three stores’ redesign, which was trialled last year, with more than a third of its 349 store strong portfolio set to be changed to its clean and minimal ‘welcoming’ format. And all the while, she will be juggling this with the tireless conversations she has with staff through Facebook and Twitter.