Job Reference: nb5400
Rewards: £35k-£40k basic OTE £55k uncapped
Our client, is currently looking for a Retentions Manager to join their team in London. You will be responsible for a team of 5 people renewing and upgrading an existing client base of customer’s mobile phone contracts. With an excellent basic this role will pay £55k OTE which is currently being achieved.
Salary range: £30-35k + Bonus OTE £55k + Benefits
Aims of Position & Responsibilities of Retentions Manager:-–- Manage team of 5 telesales, Main team focus is on resigning existing consumer base (75%) + SME Base (25%). Existing base size is 30,000, going to increase to 53,000 in November. Other inbound new business opportunities, Motivating and driving team, PDPs, regular reviews, setting targets, implementing and driving commissions plans to deliver optimum performance, Recruitment - plans to take team up to 10 telesales in next 6 months, Training and development of team, product training, KPI training, sales techniques, Managing admin, data reconciliation, Salesforce use, audit processes and compliancy with O2 processes + procedures
Overseeing mystery shop scores, making sure all customers are getting a fantastic customer experience. Reporting to directors on daily/weekly/monthly sales figures. Listening in on phone calls and make sure sales people following correct sales processes. Liaising and meeting senior O2 Head office representatives, Identifying + driving sales opportunities. Handling customer service issues / complaints
Skills required; Previous experience within either Mobile Phone Industry or Internal Retention / Telesales role, Strong IT skills with excel, word and experience using / implementing CRM system, Commercial acumen, Strong management skills, Strong customer management skills, Organizational skills, Passionate about technology.
Please call Neil for full details – 01293 459722 or 07886 308552